At Nomad Aminos LLC, we are committed to providing high-quality research materials. Because our products are sold exclusively for laboratory research use and their quality depends on proper handling, storage, and chain of custody, all sales are considered final once an order has been transferred to the shipping carrier, except as outlined below.
Orders may be cancelled at any time before they have shipped. Cancellation requests must be submitted by email to orders@nomadaminos.com. Once an order has entered processing or has been shipped, it can no longer be cancelled.
After an order has shipped, refunds or replacements are only available for: • Incorrect items received; • Missing items from your shipment; • Verified manufacturing defects; or • Products damaged during transit that are reported within the required timeframe. All claims are reviewed individually, and approval is granted at the sole discretion of Nomad Aminos LLC.
Any issue involving damaged packages, missing items, shipping errors, or defective products must be reported within 7 calendar days of the delivery date. To submit a claim, please email orders@nomadaminos.com and include: • Your order number; • A detailed description of the issue; • Clear photographs of the shipping box; • Photos of the product packaging and labels; and • Images showing any damage or defect, when applicable. Claims submitted after the reporting period may not qualify for replacement or reimbursement.
Due to the nature of research-use-only materials, we cannot accept returns or provide refunds for: • Opened or previously used products; • Products with broken or removed tamper-evident seals; • Final sale or promotional items; • Orders purchased using discounts designated as non-refundable; or • Shipping and handling charges on completed shipments.
If a claim is approved, Nomad Aminos LLC may, at its sole discretion: • Ship a replacement product; • Issue store credit; or • Provide a refund for the affected item. Replacement orders are generally processed on the next available business day.
If a package is lost in transit or arrives visibly damaged, please notify us promptly. We will work with the shipping carrier to investigate the shipment and determine eligibility for a replacement or refund. Any resolution will depend on the carrier's findings and timely submission of the required documentation.
Orders returned because they were refused, unclaimed, or undeliverable may be subject to a reasonable restocking fee. Original shipping costs are non-refundable.
If you experience an issue with your order, we ask that you contact Nomad Aminos LLC before initiating a chargeback or payment dispute. Most issues can be resolved quickly through our customer support team. Fraudulent or abusive chargeback activity may be reported to the applicable payment processor and, when appropriate, to the relevant authorities.
Approved refunds will be issued to the original payment method used for the purchase. Refunds are typically processed within 5–10 business days after approval, although the exact posting time depends on your financial institution or payment provider.
Questions regarding this Refund Policy may be directed to: Nomad Aminos LLC Email: orders@nomadaminos.com Website Contact Form: Available through our website. Please include your order number along with any relevant details and supporting photographs so we can assist you as quickly as possible. We aim to respond to all inquiries within 2 business days.
Last updated: July 30, 2026.